Caseworker
In this role, you will support people to access healthcare and overcome barriers, providing much-needed practical support.
Commitment: 2 half shifts (morning OR afternoon) per week for 3 months
Caseworkers work remotely, supporting people to access healthcare and overcome barriers, providing much-needed practical support. They can choose to work on our advice line (morning) or casework (afternoon). We encourage people from all over the UK to apply.
You will become part of our committed, enthusiastic and impactful team. Volunteering with us is a great way to give something back to the community, meet new people, learn new skills and strengthen your CV. And, what’s more, we can give you a great reference for future employers.
Our volunteers come from all walks of life. If you are welcoming, passionate about upholding rights to healthcare, enjoy challenges and working in a team, then consider joining us!
If you are friendly, empathetic, a good listener and passionate about upholding the right to healthcare, this role could be a great fit for you! Caseworkers are the main point of contact for patients who call the advice line. They carry out interviews to determine their needs and provide appropriate advice and support.
You will need:
• The desire to help people in vulnerable situations.
• Knowledge of the UK healthcare system.
• Non-judgmental attitude towards people from diverse backgrounds.
• Good social and communication skills.
• Able to commit to two volunteering sessions per week for a minimum of three months.
• Fluency in English.
• Confident telephone manners.
• Computer literacy (Microsoft, Google and Outlook) and ability to work across multiple platforms/documents.
• Fluency in other languages and confidence working with interpreting services are desirable but not essential.
