Finance/debt Caseworker

We are looking for volunteers who can commit at least 4 hours a week on an ongoing basis.
Full DBS check and travel expenses covered.
Volunteers receive information, advice and training
Weekly meetings are held on Saturday for 1 hour

What You'll Do: 

The role as a Finance/Debt Caseworker

-   Working in a team with other volunteers who provide support with employment, housing, immigration, welfare, health, wellbeing, training, personal and professional development and other areas of challenge that clients might be facing.

-   Providing advice to clients who are experiencing money problems and offering this service to friends, carers, relatives and professionals involved in supporting them.

-   Equipping people with the right knowledge and skills to manage their personal finances.

-   Offering support in communities that don't usually have access to money advice due to language barriers or simply not knowing how the UK system works.

What You'll Learn: 

Skills you will gain:

​​-   Complete the debt advice process with clients by providing advice and casework on a range of debt solutions and strategies.

-   Provide advice and casework on welfare benefits including benefit checks and helping with initial claims, mandatory reconsiderations and appeals.

-   Work as part of a team to ensure smooth delivery of the service and excellent client care. Work flexibly with an understanding that this is a new and developing service.

-   Continue to develop knowledge of welfare benefits and money advice to meet the needs of the service.

-   Take on feedback from a variety of stakeholders and contribute to innovative changes and adaptations to service delivery.

-   Ensure records are kept up to date and accessible to other team members and that casework is maintained effectively.

-   Contribute to our online library of money related resources, compiled and updated by the team

What We're Looking For: 

Skills we are looking for

-   Can demonstrate a commitment to delivering a quality based service where knowledge and skills are shared.

-  Works in an inclusive way

-  Embraces our culture and values

-  Puts those we serve at the heart of everything we do

-  Can consistently deliver high quality services to support our communities and beneficiaries

Additional but not necessary-

- We work with a large number of people from Latin American communities and are particularly keen to hear from volunteers who speak Spanish

 

Summary
Volunteering
Other
Homelessness
Mental Health
Poverty
London
United Kingdom
Skills you will develop: 
Active listening
Problem Solving
Research

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