Finance/debt Caseworker

We are looking for volunteers who can commit at least 4 hours a week on an ongoing basis.
Full DBS check and travel expenses covered.
Volunteers receive information, advice and training
Weekly meetings are held on Saturday for 1 hour

What You'll Do: 

The role as a Finance/Debt Caseworker

-   Working in a team with other volunteers who provide support with employment, housing, immigration, welfare, health, wellbeing, training, personal and professional development and other areas of challenge that clients might be facing.

-   Providing advice to clients who are experiencing money problems and offering this service to friends, carers, relatives and professionals involved in supporting them.

-   Equipping people with the right knowledge and skills to manage their personal finances.

-   Offering support in communities that don't usually have access to money advice due to language barriers or simply not knowing how the UK system works.

What You'll Learn: 

Skills you will gain:

​​-   Complete the debt advice process with clients by providing advice and casework on a range of debt solutions and strategies.

-   Provide advice and casework on welfare benefits including benefit checks and helping with initial claims, mandatory reconsiderations and appeals.

-   Work as part of a team to ensure smooth delivery of the service and excellent client care. Work flexibly with an understanding that this is a new and developing service.

-   Continue to develop knowledge of welfare benefits and money advice to meet the needs of the service.

-   Take on feedback from a variety of stakeholders and contribute to innovative changes and adaptations to service delivery.

-   Ensure records are kept up to date and accessible to other team members and that casework is maintained effectively.

-   Contribute to our online library of money related resources, compiled and updated by the team

What We're Looking For: 

Skills we are looking for

-   Can demonstrate a commitment to delivering a quality based service where knowledge and skills are shared.

-  Works in an inclusive way

-  Embraces our culture and values

-  Puts those we serve at the heart of everything we do

-  Can consistently deliver high quality services to support our communities and beneficiaries

Additional but not necessary-

- We work with a large number of people from Latin American communities and are particularly keen to hear from volunteers who speak Spanish


Mental Health
United Kingdom
Skills you will develop: 
Active listening
Problem Solving

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