Welcome and Engagement Host
Do you enjoy being in a customer facing environment, engaging with families
and being part of a team?
We are looking for volunteers with commitment, enthusiasm and a passion for museum collections to support our excellent Visitor Experience team during a busy holiday period. Our volunteers offer a warm welcome to visitors on arrival, assisting with the admissions process and providing visitors with any information they need for their visit. Supervising our collection provides an opportunity to engage with our visitors whilst learning about the history of London Transport.
What the role entails:
As a volunteer welcome host supporting the Visitor Experience team:
• Working directly with Museum staff to deliver professional and friendly customer service
• Patrolling the galleries, providing assistance, information, way-finding to visitors & engaging with them, whilst queueing for interactives
• Handing out leaflets/promotional information related to the Museum
• Welcoming visitors and being a point of information at the Museum entrance
• Supporting staff in the Museum cloakroom
• Wishing the visitors farewell near the exit of the museum, and asking for feedback
What you get in return:
• New skills and greater confidence
• Experience in engaging with different audience groups in a museum setting
• Help with your future career prospects
• Being part of a great volunteer team improving the experience for our visitors
• Reimbursed travel and meal expenses up to set daily amounts as stated in the Expenses policy
• A weekly London Transport Museum volunteer newsletter
• There will be opportunities to continue volunteering in the future and to get involved with other aspects of Museum life
What training and support we offer:
• Training in welcoming visitors, ticketing offers and collection supervision
• Buddying with an experienced volunteer on your first day
• The Opportunity to receive accredited Customer Service training
• Opportunities to up-skill in the future
Who we are looking for:
• Good communication skills
• Friendly, enthusiastic and approachable
• Ability to interact with people from different ages and backgrounds
• An interest in London and its history
