Reception Volunteer - Passage House
Passage House is a 37 bed rapid response Assessment Hub aimed to support new rough sleepers with no local connection to the borough, to find a suitable pathway for them to sustain a life off the streets. You will act as the welcoming face of PH.
If you enjoy talking to a variety of people, this could be the volunteer role for you. You will be the welcoming face for residents who are staying at Passage House. You’ll need to be professional but friendly.
Main duties
- Answering telephone calls, transferring calls, and taking messages
- Answering the door and welcoming residents and visitors
- Taking the time to engage with residents in a friendly and welcoming manner
It is our mission to prevent and end homelessness in London, acting with compassion and urgency. Volunteers are essential to The Passage and our success. Our team of volunteers add tremendous value to our services, from serving food and driving, to providing complementary therapies and facilitating English conversation classes. By joining us and offering your time to support us, you help us continue to bring these vital services to those in need.
You will receive full support from the volunteer supervisor and coordinator throughout your time with us.
How we will support you
Volunteers are essential to The Passage and our success. Our team of volunteers add tremendous value to our services from serving food and driving to providing complementary therapies and facilitating English conversation classes.
All volunteers benefit from:
- Induction and training including introduction to homelessness, personal & professional boundaries and equality, diversity & inclusion
- Learning more about homelessness and the challenges faced by people using our services
- Flexibility of shift times and a wide variety of roles
- Travel expenses reimbursed
Desired qualities
- Compassionate, kind and non-judgemental
- Computer literate
- Friendly and welcoming
- Calm under pressure
- Committed and reliable
- Ability to listen and follow procedures
