The purpose of this role is to help clients briefly explain their problems and ask questions to clarify the situation. The Gateway Assessor identifies key information about the problem including time limits, key dates and any need for urgent advice or action. Then assesses the next steps to help the client resolve their problem.
Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Last year Citizens Advice Westminster helped nearly 28,000 people resolve crisis over money, benefits, debt, housing, employment or other life challenging problem.
You'll be working with a friendly team in a busy and supportive environment.
You'll learn multi tasking skills, research and information finding skills, develop your communication skills, learn database entry skills.
Full training will be provided for this role.
If you are studying or researching a Science, Technology, Engineering, or Maths (STEM) related subject and want to volunteer and share your knowledge and experience with young people, you could become a STEM Ambassador.
We are looking for dedicated, compassionate and empathetic workshop chairs to support with the safe running of the workshops.