We are looking for volunteers who can commit at least 4 hours a week on an ongoing basis.
Full DBS check and travel expenses covered.
Volunteers receive information, advice and training
Weekly meetings are held on Saturday for 1 hour
The role as a Project Administrator
- Working in a team with other volunteers who provide support with housing, benefits, immigration, welfare, health, wellbeing, training, personal and professional development and other areas of challenge that clients might be facing.
- Assisting with the delivery of an effective point of contact customer support service ensuring resolution of enquiries, complaints and requests for services at the earliest possible opportunity.
- Providing information on services and assistance, basic advice and signposting to other sources of help.
- Being aware of the impact information or advice provided can have on the wellbeing of members in difficulty.
- Developing and maintaining an efficient casework filing and retrieval system.
- Maintaining the evidencing systems for the team, complying with the requirements of the funders.
- An understanding that we are all learning and the flexibility to take on new learning are essential skills for the role as well.
- This role will be home based.
kills you will gain:
- Add new clients to the project database and spreadsheet.
- Assign clients to volunteers.
- Keep track of unresponsive clients & ensure the database is kept up-to-date.
- Update the volunteers’ list with essential information.
- Maintain the upkeep of the Back 2 Work library and project
resources.
- Take meeting minutes.
- Assist in ad hoc projects / Providing general Administrative and Project Support.
Skills we are looking for
- We are looking for candidates who have a can-do attitude and are keen to proactively get involved in the community.
- Works in an inclusive way
- Embraces our culture and values
- Puts those we serve at the heart of everything we do
- Can consistently deliver high quality services to support our communities and beneficiaries
efficient, hardworking
- IT Literate/ Strong Administrative and Organizational Skills
- We work with a large number of people from Latin American communities and are particularly keen to hear from volunteers who speak Spanish
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