Expectations
To attend regular meetings taking place every other Friday for volunteers to receive information, advice, training and peer support. We are looking for volunteers who can commit 1 day per week (or equivalent thereof) on an ongoing basis
The role as a Food Bank Administration Volunteer
- Enter all required information from the referral sheet and warehouse stock forms onto the data spreadsheet on a weekly basis.
- Securely session information sheets in a locked filing cabinet.
- Adhere to all Data Protection Act requirements.
- Processes incoming and outgoing mail.
- Take notes at team meetings and circulate information as required.
- Organize the collation and distribution of information such as flyers, posters etc as required.
- Follow all policies and procedures including safeguarding policy and health and safety policy.
- Carry out tasks under the guidance of the Manager.
- Report any health & safety or safeguarding concerns to the Manager.
- Demonstrate a professional and positive attitude in all Spring related activities.
Skills you will gain:
- Recognise the processes of GDPR and data protection requirements in the practices of Spring Community Hub.
- Ability to work and communicate as a team member and report to the Food Bank Coordinator.
- Learning the technical skills of our data systems and how to keep information organized.
Skills we are looking for:
- A can-do attitude towards the activities of this role.
- Experience of customer service or dealing with a diverse range of people.
- Good listening skills.
- An ability to communicate well and with confidence when handling enquiries.
- Awareness of the Welfare System and circumstances that may bring people to our service.
- A non-judgemental attitude towards people’s problems and challenges faced in their lives.
- A warm and friendly approach.
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