Start 2025 by doing something meaningful - be part of someone’s journey to a life beyond homelessness
Volunteer with Crisis this January and help someone experiencing homelessness in your area. We’re looking for volunteers to support people staying in hotel accommodation in London.
What You'll Do:
- During the morning and afternoon shifts your tasks may include:
- ‘Welcome and Reception’ greeting guests on arrival and getting them settled into the centre
- ‘Gap Duty’ where you will be looking after a part of the centre this is a great opportunity to get out a jigsaw or puzzle and start a chat with guests or other volunteers.
- ‘Meal Service’ could be table or buffet service of meals or serving teas, coffees and snacks
- ‘Neighbourhood Management’ cleaning, making sure the environment is tidy and safe, popping notes through guests doors
- ‘Help and Support’ you may be looking after salon or healthcare appointments or helping out with arts and crafts
- ‘Back of House’ supporting our QM’s with the centres stock, clearing rubbish and recycling, clothing store
- ‘Ad Hoc’ you might find you wrapping and delivering Christmas gifts in our hotels, supporting on trips to museums or our football tournament etc.
- Our night shift volunteers will ensure a peaceful environment so our guests can get a good nights sleep but may also be cleaning and preparing for the next day and chatting to guests who can't sleep
- Other duties as requested by Team Leader
- You will work in a pair at all times
- There will be a short briefing at the beginning and end of each shift which you must attend.
Why You'll Love It:
You will have the opportunity to be part of a volunteer led team making a real difference to the lives of people experiencing homelessness over the Christmas period.
What You'll Learn:
- The opportunity to share existing or develop new skills in a friendly and supportive environment
- Access to relevant Crisis at Christmas training events
- Support and advice from Crisis at Christmas staff team
- Experience in running activities and supervising volunteers
- A platform for building confidence
- Skills and knowledge in providing services for people experiencing homelessness
What We're Looking For:
- Positive attitude and a general willingness to get involved
- Ability to follow instructions
- Communicate and collaborate effectively with team
- Be flexible to move around the centre as and when necessary
- Have a good understanding of the aims of Crisis at Christmas and how the project works with year-round Skylight services and realistic expectations of what can be accomplished within the Crisis at Christmas time period
- Be comfortable escalating any concerns to the Shift Team for a resolution
- Sensitivity to the issues and needs of people experiencing homelessness and help to deliver the Crisis at Chrstmas services in a caring and inclusive manner
- We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times
- To maintain the privacy and confidentiality of all accessible information about guests and the organisation
- Be positive, productive and have the passion to help end homelessness
- We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support
- We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help
- People who have lived experience of homelessness are also particularly welcome to apply.
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