What You'll Do: 

HMSC assists visitors (clients) on issues ranging from immigration to housing, welfare or health. We have weekly triage sessions (first assessment), and provide follow-up advice and casework when needed.
 

We are looking for a Triage Volunteer to support the running of our in-person weekly triage sessions. You will conduct initial assessments of visitor's situations, and provide advocacy and assistance to them. Full supervision provided.
 

You will need to show determination to support our visitors, have excellent interpersonal skills, flexibility and initiative. Some previous knowledge of the immigration, welfare and housing system in the UK would be an advantage but not essential. 
 

Full role description: http://haringeymsc.org/wp-content/uploads/2024/05/Triage-Volunteer.pdf 

Why You'll Love It: 
  • Valuable experience at the frontline of a grassroots organisation with hands-on casework experience, in a small friendly team at the Centre.
  • Better understanding of immigration and refugee issues, rights and entitlements of migrants, as well as ways to deliver practical support to vulnerable migrants facing the ‘hostile environment’.
  • Additional training will be provided when possible.
  • Professional reference after 4 months.
  • Reimbursement of travel and lunch expenses.
What We're Looking For: 

✓ Empathy and understanding of the complex issues faced by migrants.
✓ Willingness to listen to the concerns of visitors to the centre.
✓ Patient, calm manner when dealing with vulnerable visitors.
✓ Good communication skills: ability to write clear letters and notes, and to deal with a range of people and agencies over the phone.

✓ Good computer skills and knowledge of Office 365 are essential. You will be working online, with cloud-based files, shared email addresses, online chats, remote video calls, etc. Some training can be provided but you should be comfortable using these kinds of systems.
✓ Furthermore, we use a case management system / database called Lamplight. Again, full training will be provided but you should be willing and comfortable to learn and work with new systems.

Summary
Volunteering
Advocate
Homelessness
Human Rights
Mental Health
Poverty
Refugees
Haringey
Location of opportunity: 
In HMSC office (N15)
26 Weeks Minimum
5 Hours / Week
Skills you will develop: 
Active listening
Adaptability
Empathy
Requirements: 
Over 18 years old
Phone Interview

Similar Opportunities

 
Become a STEM Ambassador
London STEM Ambassadors
Min. 0 Weeks Minimum weeks
Become a STEM Ambassador
Volunteering
Ambassador
Education

If you are studying or researching a Science, Technology, Engineering, or Maths (STEM) related subject and want to volunteer and share your knowledge and experience with young people, you could become a STEM Ambassador.

 
Volunteer as an English/maths tutor
Team Up for Social Mobility
Min. 12 Weeks Minimum weeks
Volunteer as an English/maths tutor
Volunteering
Volunteer
Education, Social Mobility, Young People

Ready to make a difference to a young person's life? Team Up is seeking dynamic volunteers to help transform the lives of disadvantaged pupils by building confidence, resilience and doubling their expected progress in English or maths.

 
Workshop Facilitator
Climate Ed
Min. 26 Weeks Minimum weeks
Workshop Facilitator
Volunteering
Speaker
Education, Environment, Young People

A chance for you to inspire children and their families to take action on climate change by reducing their carbon footprints and leading a more climate-friendly lifestyle. All resources and training provided.

Related Articles

King's Volunteering
Bringing Disneyland to Dalston – my volunteering...
Today I wanted to share my unique experience being a volunteer real-life princess while making a meaningful positive impact in the local community.
King's Volunteering
Service Time: Staff at King's get three days...
Everyone employed by King’s can choose to spend up to three days (21 hours) per year doing voluntary work.
King's Volunteering
Quick guide to organising a volunteering day for...
Volunteering days are a great way for staff at King's to team-build whilst giving back to the community. Find out more in our quick guide!