In this role, you will support people to access healthcare and overcome barriers, providing much-needed practical support. Your time will be split working in our Stratford (East London) Clinic and on our remote Advice Line and Casework.
• You will be the first point of contact for people using our service in a health promotion setting.
• Listening to peoples’ needs and identifying other support services.
• Helping with GP registration and administration needs & advocating on people’s behalf to NHS services.
• Taking on in depth and complex casework where people seeking support face significant barriers to accessing healthcare.
• Completing data collection forms with people engaging with our services.
• Responding to queries on our advice line.
You will become part of our committed, enthusiastic and impactful team. Volunteering with us is a great way to give something back to the community, meet new people, learn new skills and strengthen your CV. And, what’s more, we can give you a great reference for future employers.
Our volunteers come from all walks of life. If you are welcoming, passionate about upholding rights to healthcare, enjoy challenges and working in a team, then consider joining us!
If you are friendly, empathetic, a good listener and passionate about upholding the right to healthcare, this role could be a great fit for you! Student Placement volunteers are the main point of contact for patients who call our advice line and visit our East London Clinic.
You will need:
• Able to commit to 25 days’ volunteering spread over 5, 6 or 8 weeks.
• The desire to help people in vulnerable situations.
• Knowledge of the UK healthcare system.
• Non-judgmental attitude towards people from diverse backgrounds.
• Good social and communication skills.
• Fluency in English.
• Confident telephone manners.
• Computer literacy (Microsoft, Google and Outlook) and ability to work across multiple platforms/documents.
• Fluency in other languages/confidence working with interpreting services are desirable but not essential.
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As an Enter & View volunteer, you will collect evidence of what works well and what could be improved in health and social services to improve people’s experiences. Healthwatch can use this evidence to make recommendations and inform changes.
