• Supporting our reception team to create a warm and welcoming environment for our clients & assist in the smooth running of this area
• Align with our values of compassion, respect, inclusivity, empowerment & justice
We work in East London, once of the most deprived areas of the UK. We support people in times of crisis, providing a safe space, food, warmth and access to advice & support.
The Welcome area is our clients first point of contact for our service users, you would be part of a team of volunteers that welcome people who are struggling with homelessness, are vulnerably housed or require support in addressing their substance misuse issues.
- Help to keep the reception area clean & organised
- Assist in greeting all visitors to the centre & record client details & interactions
- Ensure visitors sign in & out correctly & the appropriate staff member is aware of their arrival (where necessary).
- Hand out shower supplies, socks etc. stock up from the storeroom when needed (inform management when running low)
- Charge client’s phone making sure client has put phone on silent or switched off, that it is charging correctly and it is labelled
- Assist clients in using the phone, contacting key worker
By volunteering in this role, you will not only contribute significantly to the well-being of our clients but also develop a wide range of skills and experiences that will be beneficial for your personal and professional growth. You will enhance a variety of skills, including communication, active listening, organizational abilities, and customer service through diverse daily tasks. You will gain practical experience in a supportive role within a professional setting, providing a strong foundation for future career opportunities in related fields.
You will be provided with a cooked breakfast or lunch depending on you shift times (meat or veggie options).
We can pay back your travel expenses
Ongoing training and support is offered to our volunteers to enhance their skills and experience.
- Team Work
- Communication skills
- managing chanlenging clients
We are looking for a great people person, who is resliant and freindly.
You will be well looked after by the team, you just need to be willing to get stuck in and learn. If this is you & you also have an interest in supporting adults experiencing homelessness and related issues, get in touch today
Tell us a little bit about yourself and why you would like to volunteer with us as well as when you can start and your availability
One shift a week
Shifts: Monday -Friday; 8.30am- 11.30am or 11am-2pm
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